Frequently Asked Questions
Everything you need to know about your NATURALTEIN experience.
What is the shipping timeframe for my order?
We typically process orders within 1-2 business days. Domestic shipping usually takes 3-5 business days, while international delivery can take 7-14 business days depending on the destination.
How do I return or exchange an item?
We offer a 30-day hassle-free return policy. Items must be unworn, unwashed, and in their original packaging with tags attached to be eligible for a full refund or exchange.
Are your fabrics sustainably sourced?
Yes, NATURALTEIN is committed to eco-friendly fashion. We prioritize organic cotton, recycled polyester, and non-toxic dyes to ensure our products are as kind to the planet as they are to your skin.
How can I track my package?
Once your order ships, you will receive an email notification containing a tracking number and a link to our carrier's website to monitor your delivery in real-time.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout process.
How do I find the right size?
Each product page features a detailed size guide with specific measurements. If you are between sizes, we generally recommend sizing up for a more comfortable fit.